For Returns or Exchanges, please contact Customer Service at customercare@sininlinen.com within 30 days of receipt and we’ll gladly arrange a return or exchange. To qualify, we ask that your item be in original shipped condition - we’re unable to accept items that are used, washed, damaged or stained. All shipping charges (original and return shipping) are the responsibility of the buyer. A $10 restocking fee may be deducted if items are returned outside of these guidelines.
Defective/Damaged items:
Defective items
We stand behind our products! If you receive an item that you believe is defective, please notify us within 14 days of receipt at customercare@sininlinen.com so we can make it right. We may ask you to send us a photo so we can inspect the product in order to issue a refund, exchange, or store credit. If we do ask you to return the item to us, we will provide a pre-paid shipping label. Once the item is on its way back to us (verified through online tracking), we will ship the replacement to you at no cost.
Damaged during shipment
If your item is damaged during shipment, please keep all packaging and if possible take photos. We will file a claim for you with the shipping company, and photos of the damage can help expedite the process. We will gladly ship you a replacement while your claim is being processed.
Damaged during return shipment
A claim with the shipping company must be filed for products lost or damaged on their way back to us. Although we’d love to handle it for you, all claims have to be filed by the shipper. Reimbursements will be handled by the shipping company.
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