Shipping policy

Shipping and Delivery
Most of our orders are processed within 48 hours of receiving payment. During peak seasons, orders may require additional time to be processed. 

Our warehouse is located in San Diego, California. Your delivery timeframe depends upon the shipping method you chose. If you have provided a valid email address, you will be emailed a tracking number when your order has shipped.

 

Preorders
Occasionally we’re so excited about a product – and think you’ll be too! - that we offer presales to our customers before they’ve arrived on our shelves. We do our best to estimate shipping time frames in our listings, but delays are possible. Payments are processed at the time the order is placed.  

Orders containing pre-ordered and backordered items will ship once all items have arrived in stock. We are happy to arrange partial shipments by request – please contact us at customercare@sininlinen.com if you would like assistance.

 

Backorders
When an item is out of stock at Sin in Linen, it may be out of stock with our vendor. In that case, the delay may be a few days to a few months depending on the item. We strive to keep our customers aware of inventory levels and the status of their orders. Please contact us if you have any questions!

 

Damaged/Defective items: 
Damaged during shipment
If your item is damaged during shipment, please keep all packaging and if possible take photos. We will file a claim for you with the shipping company, and photos of the damage can help expedite the process. We will gladly ship you a replacement while your claim is being processed.

Damaged during return shipment 
A claim with the shipping company must be filed for products lost or damaged on their way back to us. Although we’d love to handle it for you, all claims have to be filed by the shipper. Reimbursements will be handled by the shipping company.  

Defective items
We stand behind our products! If you receive an item that you believe is defective, please notify us within 14 days of receipt. We may ask you to send us a photo so we can inspect the product and look into what happened. If we do ask you to return the item to us, we will provide a pre-paid shipping label. Once the item is on its way back to us (verified through online tracking), we will ship the replacement to you at no cost. 

International Shipping
Shipping to other countries can be a challenge but unlike many other sites, Sin in Linen ships internationally. Please make your import duty inquiries before you place your order. International shipments returned to us for non-payment of duties will be assessed a $25.00 USD restocking fee and shipping costs will be forfeited. To estimate taxes and duties, please visit the website of the shipping provider you have chosen:
· http://www.ups.com
· http://www.fedex.com
· http://www.usps.com