Policies

Payment Method Options

For your convenience we accept Visa, MasterCard and Paypal in our secure online shopping cart. We do not accept checks.

Shipping and Delivery

Under normal circumstances, most of our orders are processed within 36-48 hours of receiving them. During peak seasons, orders may require an additional few days to be processed.

Our warehouse is located in Denver Colorado. Once the purchase is verified the order is pulled and shipped, your package will be delivered depending upon the shipping method your chose. You will be emailed a tracking number when your order is shipped out if you have provided a valid email address and your email filters allow you to receive email from sinininen.com. Note that shipping times are only transit time - these do not include the time it takes to pull, inspect, pack and process an order.

Shipping to APO addresses

For orders that require delivery to a Military APO address, select USPS Priority Mail. UPS cannot deliver to APO addresses.

International Shipping Charges

The easiest way to determine shipping charges for international orders is to place the items you want into the shopping cart and fill out the shipping portion of the order form, including the choice of shipper. You will be shown a cost based on the cart contents and the shipping method. You can then go back and change shipping methods to compare costs.

Shipping to other countries can be a challenge but unlike other sites, Sin In Linen is willing to ship international orders. International shipments returned to us for non-payment of duties will be refunded as a refused delivery, and assessed a US $25.00 restocking fee. Please make your import duty inquiries before you place your order, not after the customs office has billed you for your import. Shipping costs of returned and/or exchanged goods are the responsibility of the buyer.

We recommend UPS or Fedex for most international orders because this is a trackable delivery method. US Postal Service (USPS) Air Mail is not trackable. USPS regulations require that a package be "missing" for 30 days after its latest possible delivery date before a claim can be filed for, therefore if an Air Mail package goes missing, it will be an average of 8 weeks before we can even file a claim on it. Resolution of these claims can take up to 120 days from the time the order was supposed to have been delivered. UPS claims are generally resolved in 7-10 days.

Backorders

When an item is out of stock at Sin In Linen it may be out of stock with our vendor. In that case, the delay may be a few days to weeks to months depending on the item. We strive to keep our customers aware of the status of their orders. Contact us if you have any questions.

Returns & Exchanges

We know you'll love your Sin in Linen stuff but just in case you're not 100% thrilled, we'll gladly exchange your merchandise. We're not asking you to jump through hoops to return your merchandise but we do need your help to make this a smooth process. Here are the rules:

• Examine your shipment as soon as you receive it.
• Email customercare@sininlinen.com within 7 days of receipt of order (no exception) as indicated by the shipper's tracking information. In your email, include your name, order number and the reason for the return/exchange.
• We'll email you a Return Authorization (RA) number ,that you must list on the return packaging, and return mailing address. Merchandise returned without a proper RA number will be refused and no credit will be given.
• A $10.00 restocking fee is assessed on all return items and will be deducted from your refund. (Yeah, it really does cost us to process a return.)
• Shipping charges (including return shipping charges) are not refundable and are the buyer's responsibility.
• Be sure to send items back via Insurable Courier service such as UPS, Fedex or USPS Insured mail. Sin in Linen/Dreamy Linens is not responsible for any items lost, damaged or stolen while in the possession of s shipping company.
• Returned items will be accepted within 30 days of authorization provided it is received in original saleable condition.
• If an item is sent back not in its original packing (including repacked items and loose pieces), we will issue a refund/credit for half the retail value. Once an item is taken out of its original packing it can no longer be sold at retail value. An exception will be made for damaged or defective items only.
• Once Sin in Linen receives the returned/exchanged merchandise that abides by the rules, we will:

Returns

Provide your refund, less shipping costs and $10.00 restocking fee, to your credit card or paypal account.

Exchanges

Your item(s) will be exchanged and re-shipped. NOTE: for exchanged items, include a $10.00 Money Order or Cashiers Check made out to Sin in Linen in with your exchanged items, for the restocking fee. Personal checks are not accepted.

A full description of our policies can be viewed at www.sininlinen.com/policies.

Thank you for supporting Sin in Linen and please tell your friends about us. Remember, Try Something New in Bed!

Mailing address:

Sin In Linen

We try to answer all email within 2 business days.

Telephone Orders

We will accept telephone orders at 206-935-2079.

Privacy Policy

Sin In Linen does not share, divulge, nor sell customer information to any other entity or organization. Ever.

Our site utilizes secure server transactions and uses state of the art encryption.

Taxes on Orders

Washington State residents will be charged 9.0% sales tax.

Sizing Chart

Sheet Sets

• Joie de Viv

  • 230 thread count 100% cotton sateen.

  Available in Twin, Full, Queen and King in the following dimensions:

  Twin set includes:

  • Flat Sheet (66"x96")
  • Fitted sheet (39"x75")
  • One Standard pillowcase 20"x30"

  Full set includes

  • Flat sheet (81"x96")
  • Fitted sheet (54"x75")
  • Two Standard pillowcases 20"x30"

  Queen set includes:

  • Flat Sheet (90"x102")
  • Fitted sheet (60"x80")
  • Two Standard pillowcases 20"x30"

  King set includes:

  • Flat sheet (108"x102")
  • Fitted sheet (78"x80")
  • Two King pillowcases 20"x40"

Tattoo, Flame, Skullfinity

• Duvet Covers are Full/Queen size with reversible solid backing and hidden button enclosures (90"x92")
• Throw Pillows are 20"x20" with back flap and removable insert
• Machine washable
• 100% cotton
• Pillowcases are packaged in sets of two standard size pillowcases (20"x 30")

Soxy

• Throw Pillows are 15" round and 5" deep
• Envelope flap with removable insert
• Machine washable
• 100% cotton sateen

Knives

• Knife design is available in aprons and kitchen towels
• Aprons are one size fits all
• Kitchen towels are 16"x24"
• 100% cotton

Swallows, Heart, Anchor, Rose and Pirate

Available in Embroidered Pillowcases and Throw Pillows.

• Pillowcases come in sets of two standard 20" x 30" size
• Throw Pillows are 16"x16" with button flap and poly fill insert
• 100% cotton sateen, 300 thread count