For your convenience we accept Visa, MasterCard and Paypal in our secure online shopping cart. We do not accept checks.
Under normal circumstances, most of our orders are processed within 36-48 hours of receiving them. During peak seasons, orders may require an additional few days to be processed.
Our warehouse is located in San Diego, California. Once the purchase is verified the order is pulled and shipped, your package will be delivered depending upon the shipping method your chose. You will be emailed a tracking number when your order is shipped out if you have provided a valid email address and your email filters allow you to receive email from sinininen.com. Note that shipping times are only transit time - these do not include the time it takes to pull, inspect, pack and process an order. Please see the map below to estimate your time in transit for Ground shipping
For orders that require delivery to a Military APO address, select USPS Priority Mail. UPS cannot deliver to APO addresses.
The easiest way to determine shipping charges for international orders is to place the items you want into the shopping cart and fill out the shipping portion of the order form, including the choice of shipper. You will be shown a cost based on the cart contents and the shipping method. You can then go back and change shipping methods to compare costs.
Shipping to other countries can be a challenge but unlike other sites, Sin In Linen is willing to ship international orders. International shipments returned to us for non-payment of duties will be refunded as a refused delivery, and assessed a US $25.00 restocking fee. Please make your import duty inquiries before you place your order, not after the customs office has billed you for your import. Shipping costs of returned and/or exchanged goods are the responsibility of the buyer. To estimate how much taxes and duties you will be asked to pay, please visit the website of the shipping provider you have chosen:
We recommend UPS or Fedex for most international orders because this is a trackable delivery method. UPS shipments are subject to an additional brokerage fee. US Postal Service (USPS) Priority Mail International does not offer a guaranteed tracking service but is often the least costly method. USPS regulations require that a package be "missing" for 30 days after its latest possible delivery date before a claim can be filed for, therefore if an Air Mail package goes missing, it will be an average of 8 weeks before we can even file a claim on it. Resolution of these claims can take up to 120 days from the time the order was supposed to have been delivered. UPS claims are generally resolved in 7-10 days.
When an item is out of stock at Sin In Linen it may be out of stock with our vendor. In that case, the delay may be a few days to weeks to months depending on the item. We strive to keep our customers aware of the status of their orders. Contact us if you have any questions.
We know you'll love your Sin in Linen stuff but just in case you're not 100% thrilled, we'll gladly exchange or return your merchandise. We're not asking you to jump through hoops to return your merchandise but we do need your help to make this a smooth process. Here are the rules:
On your original packing slip there is a portion at the bottom with a return form. Please fill out these questions and mail the packing slip along with the return items you are returning/exchanging to:
Send the returned item to:
Sin in Linen
4742 42nd Ave. SW, #243
Seattle, WA 98116
All sale items are considered final sales and no returns or exchanges will be accepted.
All returned/exchanged items must be in original shipped condition. Sin in Linen will not accept for return or exchange any items that have been used, washed, damaged or stained. Items returned without all original packing materials, law tags, etc. will not be accepted.
Please remember to include the original packing slip or a copy of it with the items sent back. If we receive your return/exchange without the packing slip we may not have enough information to process.
Be sure to send items back via Insurable Courier service such as UPS, Fedex or USPS Insured mail. Sin in Linen/Dreamy Linens/Velvet Morning is not responsible for any items lost, damaged or stolen while in the possession of a shipping company
Shipping charges (including return shipping charges) are not refundable and are the responsibility of the buyer. Shipping charges will be refunded on defective or mistakenly shipped merchandise only.
Returns are subject to a $10.00 restocking fee which will be deducted from your refund. We are charged when items are put back into inventory, these fees are the responsibility of the customer.
Returns on items will be accepted within 15 days of authorization and upon receipt, a refund to your credit card will be given for merchandise returned in original saleable condition.
Once the return is received a full refund, excluding shipping costs and minus $10.00 restocking fee, will be made to your credit card.
When sending in an exchange, please include the packing slip and fill out the bottom portion to let us know which item you are exchanging for.
Exchanges are accepted within 30 business days of you receiving the order. You will receive a store credit for the full amount you paid for the item.
If there is a difference in cost for the exchange please include a Money Order (Checks not accepted) made out to Sin in Linen for that amount as well as the shipping charges. Shipping costs vary by item so please contact us about your shipping charges prior shipping your exchange. If you wish to pay by credit card please note this and we will contact you when we receive your exchange. Do NOT include your credit card information in the packing.
Once your item is received, if all information and payments above are included/taken care of the item you are exchanging it for will be shipped out within 2 business days. If we need to contact you to obtain the exchange or billing information it may take longer.
If your item is damaged during shipment please keep all packaging and if possible take photos. We are responsible for contacting the shipping company to start a claim. While the claim is processing you will be shipped a replacement.
If your item is damaged on its way back to us for a return or exchange it is the responsibility of the customer to start the claim with the shipping company. No reimbursements will be made by Sin in Linen for items damaged, lost or stolen in route for an exchange or return. These reimbursements are the responsibility of the shipping company.
If you receive an item you believe is defective please notify us within 30 days of receipt to get a Return Authorization Number. Upon receiving your item we will inspect it. If it is deemed defective we will reimburse you for any shipping charges and ship a replacement to you within 2 business days at no additional cost to you. It is possible to speed up this process by sending us photos of the item. If deemed defective through the photos we will provide you with a UPS return label for you to ship the item back. Once the item is on its way back using the return label (verified through tracking online) we will ship the replacement to you at no additional cost.
Thank you for supporting Sin in Linen and please tell your friends about us. Remember, Try Something New in Bed!
We try to answer all email within 2 business days.
We will accept telephone orders at 206-935-2079.
Sin In Linen does not share, divulge, nor sell customer information to any other entity or organization. Ever.
Our site utilizes secure server transactions and uses state of the art encryption.
Washington State residents will be charged 9.0% sales tax.